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June Newsletter – Trust the process ?
Our main contribution, what our customers appear to buy, when we coach individuals, teams or whole organizations, is the processes that we put in place. The process with which we enable them to create a vision, improve their performance, become committed, and so on. To do so we have tools to encourage dialogue, to mobilize collective intelligence, to steer transformation, to plant the seeds of organizational learning, and so on. Our job is to find the process that best fits the customer’s needs. And we learn that the coach, the facilitator’s role is to lead the process.
Of course some of these processes are quite powerful. Often the sea can get rough, people feel uneasy, start voicing resistance, doubt the process that we propose. And when that happens we tell ourselves – we tell our customers – to trust the process.
In fact the process, however powerful it can be, is never good (or bad) in itself. The same process can be the source of the most wonderful transformations and can be extremely destructive. It all depends on the meaning we give to it, the intentions that guide us, the beliefs we carry in our back pack.
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